Your protection

Japan is one of the few countries in the world with strict government regulation of its travel agencies and tour guides. Both our UK and Japan offices meet and exceed these legal demands, with staff qualified in Japanese travel law and accustomed to the exacting requirements of the Japanese travel industry.

We are a fully licensed and bonded tour operator, a proud member of the Japanese Association of Travel Agents and hold an Air Travel Organisers License (ATOL) no. 6977 issued by the UK Civil Aviation Authority. The details of your financial protection provided by Travel and General Insurance Company are stated below. Please note that the protection is worldwide for all our clients regardless of where you are resident.

Total Payment Protection (topp) Policy cover:

An insurance policy has been arranged with Travel & General Insurance Company plc to protect customers' prepayments in the unlikely event of our financial failure.

These are paid in respect of:

  1. a refund of such prepayments for all arrangements in Japan if clients have not yet travelled
  2. making arrangements to enable the holiday to continue if clients have already travelled

Further information about Travel and General Insurance Company can be found at http://www.travel-general.com/tgic_intro.asp